Terms & Conditions

Effective Date: Feb 8, 2025

Summary:

  • These Terms & Conditions set out how you may use our website and coaching services.

  • Services are available to adults only (18+).

  • We use Stripe (or bank transfers) for payments, Calendly for scheduling, and Google Meet for online sessions. We store session notes on Google Docs, but typically without personal identifiers.

  • By booking coaching with us, you will also need to sign our separate Coaching Agreement (through BoldSign), which provides further details specific to our coaching relationship.

  • Refunds: You must cancel or reschedule at least 24 hours in advance. Otherwise, we may charge for the missed session.

  • Please also see our separate Privacy Policy for details on data collection and use.

Should you disagree with any part of these Terms, you should refrain from using our website and services.

1. Introduction

1.1. Parties: Welcome to www.withflowinmind.com (“we,” “us,” “our”). We are registered in Ireland, and these Terms & Conditions (“Terms”) govern your use of our website, content, and coaching services.
1.2. Acceptance: By accessing or using our website in any way, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

2. Age & Eligibility

2.1. Adults Only: Our services are intended for individuals aged 18 and older. By using our site or booking coaching sessions, you confirm that you meet this age requirement.

3. Coaching Services & Agreement

3.1. Overview: We offer coaching sessions designed to help clients identify and achieve personal or professional goals.

3.2. Separate Coaching Agreement: If you purchase or otherwise engage in our coaching services, you will be required to sign our Coaching Agreement. The Agreement provides important details about confidentiality, session structure, and liabilities specific to the coaching relationship.

3.3. Onboarding Form: To tailor our coaching services to your specific needs, we may require you (if you sign up for a coaching package with more than one session) to complete an onboarding questionnaire hosted on Google Forms. By submitting this form, you confirm that the information provided is accurate and that any sensitive information is shared at your discretion. Please see our Privacy Policy for details on how this data is used and protected.

3.4 Electronic Signatures:

  • We use BoldSign to manage and store electronic signatures for coaching agreements and other relevant contracts. By using our services, you consent to sign contracts digitally through BoldSign.

  • Your e-signature is legally binding and has the same effect as a handwritten signature.

4. Scheduling & Payment

4.1. Scheduling: We use Calendly to book sessions and typically hold sessions via Google Meet. You are responsible for ensuring you have the necessary technology and a stable internet connection.
4.2. Payment Processor: We offer multiple payment options for our coaching sessions. You may pay through Stripe (our third-party payment processor) or by direct bank transfer.

  • Stripe: By using Stripe, you agree to Stripe’s Terms of Service and Privacy Policy.

  • Bank Transfer: If you prefer to pay by bank transfer, you will be provided with our bank account details and any required payment reference. You are responsible for covering any applicable bank fees or charges.

4.3. Refunds & Cancellation:

  • Single Sessions: A minimum of 24 hours’ notice is required to cancel or reschedule a session. If less notice is given, we reserve the right to charge in full, unless there is a genuine emergency.

  • Coaching Packages: If you purchase multiple sessions (a package) and choose to cancel within one week, we may offer a partial refund for unused sessions. An administrative fee may apply.
    4.4. Late Arrival & No-Shows: If you are late (more than 15 minutes from the scheduled time) or fail to attend a session without proper notice, the session may be forfeited at our discretion.

5. Intellectual Property

5.1. Website Content: All content on our site (including text, graphics, photographs, logos, and other assets) is owned by us or licensed to us. You may not reproduce, modify, or distribute our content without our express written consent. You may view and use the site only for your personal, non-commercial purposes.
5.2. Coaching Materials: Any worksheets, exercises, or other resources provided during your coaching are for your personal use only. You may not share, distribute, or reproduce them for commercial purposes without prior permission.

6. Disclaimer of Warranties

6.1. Coaching Is Not Therapy: Coaching is a collaborative process to help you clarify and reach your goals; it is not a substitute for psychotherapy, medical advice, or other professional services.
6.2. No Guarantees: We do not guarantee specific outcomes or results. Success depends on your commitment and implementation of the guidance provided.

7. Limitation of Liability

7.1. General: To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or coaching services.
7.2. Client Responsibility: You agree that you are fully responsible for any decisions, actions, and results arising from or relating to your coaching sessions. We shall have no liability for any personal, business, or financial losses.

8. Indemnity

8.1. Client Indemnification: You agree to indemnify, defend, and hold us harmless from any claims, damages, or liabilities arising out of your misuse of our website, breach of these Terms, or violation of any rights of a third party.

9. Governing Law & Dispute Resolution

9.1. Irish Law: These Terms are governed by the laws of Ireland, without regard to conflict-of-law provisions.
9.2. Dispute Resolution: We encourage good-faith mediation for 30 days to resolve any dispute before taking formal legal action. Any claims shall be brought in the courts of Ireland.

10. Changes to These Terms

10.1. Updates: We may revise or update these Terms from time to time. The latest version will be posted on our website with a new “Effective Date”. Your continued use of our site indicates your acceptance of any revised Terms.

11. Contact

11.1. Questions: For enquiries regarding these Terms, please contact adina@withflowinmind.com.